Many teams are under pressure to deliver services faster while IT resources stay limited. In this customer story, Capita uses Microsoft Power Platform and Copilot Studio to give employees custom Copilot agents that handle routine tasks, answer common questions, and surface information quickly.
At Sound Power Solutions, we take the same low-code and AI concepts and fit them into your broader technology roadmap--connecting Microsoft 365, Dynamics 365, and your existing systems across HR, healthcare, assisted living, finance, or warehouse management. That way your people can offload repetitive work to AI agents and stay focused on higher-value projects. Read the story, then talk with us about how AI-powered automation could fit into your managed IT and custom software strategy.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Capita implemented Copilot?
Capita began with a small trial of Microsoft 365 Copilot across various business areas to assess its benefits. Following positive results, they expanded the pilot quickly, deploying 3,000 licenses. The company also collaborated with Microsoft to ensure compliance with regulations and to leverage best practices for a successful rollout.
What impact has Copilot had on employee experience?
Microsoft 365 Copilot has significantly improved the employee experience at Capita by enabling more efficient workflows and fostering inclusivity. It has helped employees, including those with disabilities and neurodiverse needs, to work more effectively, reducing pressure and enhancing confidence in completing tasks. The tool has also facilitated better communication and collaboration among teams.